Frequently Asked Jewelry Questions

Our return policy varies by product category to ensure the integrity and quality of our merchandise. Jewelry, watches and watch straps, and loose diamonds (mounted or unmounted) are eligible for return within 15 days of delivery.

Holiday Return Extension: Online purchases made between November 1 and December 31 are eligible for an extended return window through January 15.

All returns must be unworn, unused, and in original condition, including original packaging, boxes, paperwork, and accessories.

The following items are final sale and are not eligible for refunds, credits, or exchanges: clearance items; items purchased with a discount of 25% or greater; special orders, custom designs, and altered, resized, or engraved merchandise; gift cards; and original shipping charges (unless the return is due to an error on our part).

Any exceptions outside of the stated return windows are at the sole discretion of King Jewelers. This return policy applies to online purchases only. For in-store purchases, please refer to the return policy on your receipt.

To start a return, follow the guided steps in our returns portal.

Once your return is received, it will be inspected by our Quality Assurance team and we will notify you by email of its approval or rejection. Approved refunds are processed to your original payment method within 5 business days.

Items that show signs of wear or damage cannot be accepted for return. Altered, resized, and engraved items (including engraved wedding rings) are final sale and are not eligible for a refund.

If a complimentary or promotional gift card was issued with your order, its value may be deducted from your refund. Please see our Return Policy for details.

If you have not yet received your refund, please check your bank account again, then contact your credit card provider or bank, as posting times vary. If you still have questions, contact orders@kingjewelers.com.

How to Return an Item to King Jewelers

Step 1 – Start your return: Follow the guided steps in our returns portal. You will receive return instructions and your FedEx return label there.

Step 2 – Package your return: Please include all original packaging, boxes, paperwork, and accessories. If your item was delivered with a diamond certificate and the certificate is not returned, you may be liable for a $250 replacement fee. For security reasons, do not write “King Jewelers” or any jewelry-related language on the outside of the package.

Step 3 – Ship your return: All return shipping is handled exclusively through FedEx using the label provided by King Jewelers. Customers are responsible for return shipping costs. If you purchased the free unlimited returns option at checkout, your return label is free; otherwise, a FedEx return label may be purchased from King Jewelers for $35, deducted from your refund. If you received an incorrect item, or your item arrived damaged or defective, King Jewelers will provide a return label at no cost within the applicable return window.

The label must be scanned at a FedEx facility for tracking and insurance to activate. For security purposes, please do not use third-party drop-off locations or drop boxes.

Returned items must be brand new, unworn, and unused. Failure to follow these instructions may delay or prevent the processing of your return. King Jewelers is not responsible for loss or damage of return shipments while in transit.

If you have any questions regarding the return process, please contact orders@kingjewelers.com.

Exchanges are limited to damaged or defective merchandise. If your item arrives damaged or defective, please contact orders@kingjewelers.com within 2 days of delivery with your order number, and we will provide instructions for a replacement of the same item, if available.

If you would like a different item, please start a return for your original purchase and place a new order for the item you would like.

Items that are final sale, including clearance items, items purchased at a discount of 25% or greater, special orders, custom designs, and altered, resized, or engraved merchandise, are not eligible for refunds, credits, or exchanges.

Customers are responsible for return shipping costs, except when the wrong item was shipped or merchandise arrives damaged or defective. If you purchased the free unlimited returns option at checkout, your return shipping is covered. Otherwise, a FedEx return label may be purchased from King Jewelers for $35, which will be deducted from your refund amount. Please see our Return Policy for more details.

If your item arrives damaged or defective, please contact orders@kingjewelers.com within 2 days of delivery. We will provide instructions for a replacement of the same item, if available.

Yes. Once your order ships, you will receive an email with your FedEx tracking number.

We offer free FedEx 2-Day shipping on U.S. orders of $500 or more, and free FedEx Overnight shipping on orders of $5,000 or more. Orders under $500 ship FedEx 2-Day for $40. Weekday Overnight ($60) and Saturday delivery ($75) are also available at checkout.

All orders are fully insured, and a signature is required for all deliveries. King Jewelers will only ship to a street address, not a P.O. Box. Upon request, we can ship your order to a staffed FedEx location for pickup.

We urge all customers to inspect their package for damage or tampering before signing for receipt.