Frequently Asked Jewelry Questions

What is your return policy?

Our return policy varies by product category to ensure the integrity and quality of our merchandise.

• Jewelry: Eligible for return within 30 days of delivery
  
• Watches & Watch Straps: Eligible for return within 10 days of delivery
  
• Loose Diamonds (Mounted or Unmounted): Eligible for return within 10 days of delivery
  

All returns must be unworn, unused, and in original condition, including original packaging, boxes, paperwork, and accessories.

Items that are Final Sale and not eligible for return include:

• Items purchased with a discount of 25% or greater
  
• Clearance items
  
• Special orders, custom designs, altered, resized, or engraved merchandise
  
• Gift cards and original shipping charges
  

To start a return, please contact orders@kingjewelers.com with your order number for return instructions.

Any exceptions outside of the stated return windows are at the sole discretion of King Jewelers.

This return policy applies to online purchases only.

Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than King Jewelers), or damaged in any way cannot be accepted for return. Engraved jewelry, watch, and gift items (not including wedding rings) may not be returned. Engraved wedding rings may be returned, however, the engraving fee is non-refundable. Returns with no King Jewelers return code, and packages that are improperly packaged or uninsured will be refused receipt.

How to Return an Item to King Jewelers

To return a watch, accessory, or jewelry item to King Jewelers, please follow the steps below:

1. Contact Us

Email orders@kingjewelers.com with your order number to request return instructions. Our team will review your request and provide next steps.

2. Package Your Return

Please include all original packaging, boxes, paperwork, and accessories with your return.

If your item was delivered with a diamond certificate and the certificate is not returned, you may be liable for a $250 replacement fee.

For security reasons, do not write “King Jewelers” or any jewelry-related language on the outside of the package.

3. Return Shipping

All return shipping is handled exclusively through FedEx.

• 
  Customers are responsible for return shipping costs.
  
• 
  A FedEx return shipping label may be purchased from King Jewelers for $35 and will be deducted from your refund amount.
  
• 
  In the event that you receive an incorrect item, or an item arrives damaged or defective, King Jewelers will provide a return label at no cost, provided the return falls within the applicable return window.
  

All returns must ship using the FedEx label provided by King Jewelers. The label must be scanned at a FedEx facility for tracking and insurance to activate. For security purposes, please do not use third-party drop-off locations or drop boxes.

Important Notes

• Returned items must be brand new, unworn, and unused.
  
• Failure to follow these instructions may delay or prevent the processing of your return.
  
• King Jewelers is not responsible for loss or damage of return shipments while in transit.
  

If you have any questions regarding the return process, please contact orders@kingjewelers.com.

Exchanges follow the same eligibility periods as returns and are based on product category:

• Jewelry: Eligible for exchange within 30 days of delivery
  
• Watches & Watch Straps: Eligible for exchange within 10 days of delivery
  
• Loose Diamonds (Mounted or Unmounted): Eligible for exchange within 10 days of delivery
  

To be eligible for an exchange, items must be unworn, unused, and in original condition, including all original packaging, boxes, paperwork, and accessories.

Items that are Final Sale—including clearance items, items purchased at a discount of 25% or greater, special orders, custom designs, altered, resized, or engraved merchandise—are not eligible for exchange.

To start an exchange, please contact orders@kingjewelers.com with your order number. Our team will provide instructions and assist with available options.

Any exchanges requested outside of the stated timeframes are at the sole discretion of King Jewelers.

The cost of returning any item will be incurred by the customer except in the event that the wrong item is shipped, or merchandise is received in a damaged or defective state. For additional information about returns, including procedures, please refer to our Return Policy. You may purchase a FedEx return label for $35.

If an item arrives damaged please contact us within 3 days so that we may provide you with proper instructions for returning and provide you with an undamaged product.

All orders are insured and shipped free via FedEx Standard Overnight or FedEx 2Day delivery service.

1. Following shipment, orders arrive in one or two business days (Monday through Friday).
2. King Jewelers will only ship to a street address, not a P.O. Box address.

Signatures are required for all deliveries.

Your order will be shipped to you fully insured. We urge all customers to inspect their package for damage or tampering before receiving or signing for receipt.