Frequently Asked Jewelry Questions

Our 30-day return policy gives you plenty of time to consider your purchase. That’s why you can be sure you made the right decision.

If for any reason you are not satisfied you can return any item, without custom engraving and in its original condition, within 30 days of the date of shipment for a refund or an exchange. It’s that simple.

Discounts of 25% or greater are deemed final sale.

Merchandise must be in original condition, in original boxes, with all original paperwork. Special orders, custom designs, or altered merchandise shall not be subject to refunds, credit, or exchanges. They shall be deemed final sale. After 30 days, any exceptions to the above stated is at the sole discretion of King Jewelers.

* 30-day return policy only applies to online purchases.

Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than King Jewelers), or damaged in any way cannot be accepted for return. Engraved jewelry, watch, and gift items (not including wedding rings) may not be returned. Engraved wedding rings may be returned, however, the engraving fee is non-refundable. Returns with no King Jewelers return code, and packages that are improperly packaged or uninsured will be refused receipt.

To return a watch, accessory, or jewelry item to King Jewelers, follow our three step process:

1. Your Return Authorization Code. Email info@kingjewelers.com and you will be given a Return Authorization Code. Write this code on the return sticker found at the bottom of your original invoice. Affix the sticker to the outside of the box you are returning.

2. Package Your Return. Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost. For security reasons, do not write King Jewelers anywhere on the outside of the box.

3a. Download/Print Return Label from King Jewelers. You can choose to purchase a return label from King Jewelers for a fee of $25. In the unlikely event that you receive the wrong product, the product is damaged by the carrier, or defective in another way, King Jewelers will provide a return label free of charge for returns within the 30-day return policy. Please note that the item must be in brand-new unworn condition.

3b. Option to Purchase Your Own Label. You are also welcome to purchase your own shipping label. Please follow the following instructions if purchasing your own label for the return.

Insure Your Package. On your invoice, if the price of the item you’re returning is listed as:

a. Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.
b. More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached King Jewelers.* (FedEx® and UPS® will not insure merchandise over $500.)
c. More than $25,000: High value returns often require special arrangements. We recommend contacting a King Jeweler’s Consultant to receive assistance and suggested methods to return your purchase.

You must follow these instructions exactly. Failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at info@kingjewelers.com.

* King Jewelers will not be responsible for loss or damage of return shipments.

The following is applicable to online orders only: King Jewelers will gladly accept unworn merchandise for cash, credit, or exchange within 30 days of purchase with receipt. Merchandise must be in original condition, in original boxes, with all original paperwork. Special orders, custom designs, or altered merchandise shall not be subject to refunds, credit, or exchanges. They shall be deemed final sale. After 30 days, any exceptions to the above stated are at the sole discretion of King Jewelers.

The cost of returning any item will be incurred by the customer except in the event that the wrong item is shipped, or merchandise is received in a damaged or defective state. For additional information about returns, including procedures, please refer to our Return Policy.

If an item arrives damaged please contact us as soon as possible so that we may provide you with proper instructions for returning and provide you with an undamaged product.

All orders are insured and shipped free via FedEx Standard Overnight or FedEx 2Day delivery service.

1. Following shipment, orders arrive in one or two business days (Monday through Friday).
2. King Jewelers will only ship to a street address, not a P.O. Box address.

Signatures are required for all deliveries.

Your order will be shipped to you fully insured. We urge all customers to inspect their package for damage or tampering before receiving or signing for receipt.