Refund policy

Effective June 26, 2026

This return policy applies only to orders placed at www.kingjewelers.com. For in-store purchases, please refer to the return policy stated on your physical receipt.

Start a Return

Return Windows by Category

King Jewelers accepts returns of unworn, unused merchandise in its original condition — including all original packaging, paperwork, and accessories — within the timeframes below.

Jewelry	15 days of delivery
Watches & Watch Straps	15 days of delivery
Loose Diamonds (Mounted or Unmounted)	15 days of delivery

Any exceptions outside of the stated return windows are at the sole discretion of King Jewelers.

Holiday Return Extension

For added flexibility during the holiday season, online purchases made between November 1 and December 31 are eligible for an extended return window through January 15.

Final Sale & Non-Returnable Items

The following items are Final Sale and are not eligible for refunds, credits, or exchanges:

Clearance Items — products listed on sale-specific or promotion-specific pages
Sale Items — any item purchased with a discount of 25% or greater
Customized Goods — special orders, custom designs, altered merchandise, resized jewelry, or engraved items
Other — gift cards and original shipping charges (unless the return is due to an error on our part)

How to Start a Return

To begin, simply open our returns portal and follow the guided steps.

Open the Returns Portal

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 2 days of delivery at orders@kingjewelers.com. We will provide instructions for a replacement of the same item, if available. Exchanges are limited to defective or damaged merchandise only.

How Refunds Work

Once your return is received and inspected, we will notify you via email of its approval or rejection. Approved refunds are processed to the original payment method within 5 business days.

Late or Missing Refunds

If you have not yet received your refund, we recommend the following steps:

Check your bank account once more
Contact your credit card provider, as processing times vary
Contact your bank, as there is often a posting delay

If you still have questions, please contact orders@kingjewelers.com.

Return Shipping

Customers are responsible for all return shipping costs. If you did not purchase the free unlimited returns option at checkout, the cost to return is as follows.

King Jewelers provides return shipping exclusively through FedEx. A return shipping label may be purchased from King Jewelers for $35, deducted from your refund amount.

All return shipments must use the FedEx label provided by King Jewelers. The tracking label must be scanned at a FedEx facility for tracking and insurance to activate. For security purposes, please do not use third-party drop-off locations or drop boxes.

Promotional Gift Cards

If a complimentary or promotional gift card was issued with your order:

Full Returns — the refund will be reduced by the value of the issued gift card
Partial Returns — if the remaining order total falls below the original qualifying threshold, the gift card value will be deducted from the refund
Used Gift Cards — any amount already spent will be deducted from the refund total